While on rounds a staff member could hear a resident crying in their room, the door was partially closed. The staff member could hear other voices telling the resident to be quite and stop making a scene. The staff member also overheard the person telling the resident if you want to stay here and have these people taking care of you need to sign these papers, otherwise you will be out on the street. Then the staff member heard what sounded like a slap and the person said do it now!   The staff member waited until the person leave and then went in to the resident’s room. The staff member asked what was wrong and the resident said nothing, my son is a bit stressed and trying to get things taken care of. The resident appears shaken and upset and the staff member tried to comfort the resident and put her hand on the residents back by the should area and the resident flinched.